Responsible gambling

Elements Casino Brantford is committed to responsible gambling practices that support the well-being of our guests. We strive to provide a safe and enjoyable gaming environment where patrons can make informed choices about their gaming habits.

Self-Exclusion Program

We offer a self-exclusion program, which allows you to voluntarily exclude yourself from participating in any Ontario Lottery and Gaming Corporation (OLG) casino activity for a specified period of time. This means that you will not be allowed to enter the premises or participate in our games during this time.

If you decide to use our Self-Exclusion Program, your name will be added to the province-wide self-exclusion database. You can exclude yourself from gaming for a minimum of 6 months up to a maximum of 5 years.

Responsible Gaming Tools

We provide various responsible gaming tools that allow you to set limits on your gambling habits:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you can spend at the casino.
• Time-Outs: Take breaks from gaming and exclude yourself from playing for a specified period of time (up to 6 months).
• Cooling-Off Period: If you've reached your self-exclusion limit or want to take a break, we offer a cooling-off period of up to 30 days.

Problem Gambling Support

We understand that problem gambling can have serious consequences on individuals and their loved ones. We provide information and resources for those who may be experiencing problems with their gaming habits:

• ConnexOntario: A confidential helpline providing support, education, and treatment services for people struggling with problem gambling.
• Provincial Problem Gambling Services: We partner with local organizations to offer counseling and treatment programs.

Recognizing the Signs

If you or someone you know is experiencing any of these signs, it may be time to seek help:

• Spending more money than intended
• Feeling anxious or irritable when unable to gamble
• Needing to gamble with increasing amounts of money to achieve excitement
• Trying to control or cut down on gambling but being unsuccessful

If you're concerned about your gaming habits or the habits of someone else, please don't hesitate to reach out for support. Our staff are trained to provide assistance and connect you with resources that can help.

Supporting Responsible Gaming in Ontario

We operate within a framework of responsible gaming practices set by the OLG and AGCO. We believe that our community-supported charity casino model offers a unique approach to regulating gaming, where proceeds from our operations support charitable causes.

By working together, we aim to create a safe and enjoyable environment for all our guests while promoting healthy gaming habits in Ontario.